Isabela Ferro is a dedicated Medicaid Specialist who brings strong organizational skills and attention to detail to the Medicaid application process. With over 10 years of experience in hospitality, she developed a foundation in customer service, communication, and precision—skills that translate directly into supporting families through complex Medicaid requirements. 

In her role, Isabela specializes in collecting, reviewing, and organizing required documentation to ensure Medicaid applications are accurate, complete, and submitted in a timely manner. She works closely with families to provide clear direction on required paperwork, follows up retrieving missing items, and ensures that all documentation meets Medicaid standards. 

Isabela plays a key role in maintaining accurate records and organized case files, communicating regularly with team members to track progress and ensure deadlines are met. Her structured approach helps prevent delays and supports a smooth, efficient Medicaid application process. 

She is also certified as a CDP (Certified Dementia Practitioner) and HHA (Home Health Aide), which enhances her ability to communicate with empathy and patience while guiding families through what can often be an overwhelming process. 

Isabela is committed to helping families feel informed, supported, and confident as they navigate the Medicaid application journey.